FAQs

Lothian Bakery FAQs

1. What do you actually do?
We bake and deliver fresh bakery products throughout the night, delivering them to your home in the early morning. We’ll tie your order to your door handle, or if you leave a box or cupboard unlocked, we’ll place them there as instructed in your delivery notes.

2. What are your local delivery charges?
Local delivery is completely free.

3. What is the minimum order?
The minimum order is half a dozen rolls, starting at £3.

4. Do you have a menu or price list?
All our products are listed on our website. To see prices, select the quantity (half dozen or full dozen), then choose the type (Scotch, Crispy, Jumbo, Large, Wheaten, Cracked Wheaten, Finger Rolls, or Jumbo Finger Rolls). The price will update, and the option to add to cart will appear.

5. When can I expect my delivery?
Order before 3 pm to guarantee delivery the next morning. Most deliveries occur between 1 am and 5 am. On Saturdays, deliveries may arrive by 6 am, and on Sundays, they may arrive up to 8 am due to higher demand. If you need your rolls by a specific time, please leave a note in the delivery instructions, and we’ll do our best to accommodate.

6. Can I schedule a delivery for a specific date?
Yes! You can schedule deliveries up to 2 months in advance by selecting your desired date when placing your order.

7. I loved my delivery! Can I make it a regular order?
Absolutely! We offer subscriptions at https://shop.lothianbakery.co.uk/subscriptions. Select your preferred product and schedule, and it will be automatically delivered. Subscriptions are billed weekly, on the same day and time as your first order.
To learn how to set up a subscription check this tutorial 
Note: Subscriptions cannot be modified once set up. To make changes, you’ll need to cancel your current subscription and start a new one.

8. How can I pause my subscription if I’m going on holiday?
You can log in here using the email address you signed up with and pause your subscription.

9. My card has expired. How can I update my payment details?
Simply follow this link to update your card information.

10. Do you make gluten-free products?
No, we do not currently offer gluten-free products.

11. Can I collect my order from the bakery?
No, we only offer delivery services at the moment.

12. Is it safe to use my card or bank details with you?
Yes, we never see your card or bank details. We use Stripe, one of the world’s largest and most secure payment processors. We also accept payments via PayPal, Coincorner (for Bitcoin), and direct bank transfer. None of these methods reveal your card number to us.

13. I have a complaint. How can I contact you?
You can reach us via email at sales@lothianbakery.co.uk.